Exchange Policy

At Bazrio.com, customer satisfaction is our top priority. We ensure high-quality products, but if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.

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1. Eligibility for Returns & Exchanges

We accept returns or exchanges under the following conditions:
✅ Wrong Product Delivered – If you receive an incorrect item.
✅ Defective or Damaged Product – If the product is faulty or damaged upon arrival.
✅ Size or Fit Issues – If the product does not fit as expected.
✅ Missing Items – If any product is missing from your order.

📌 Note:

• The product must be unused, unworn, and in original packaging.
• Returns must be initiated within 7 days of delivery.
• Custom-printed or personalized products cannot be returned or exchanged unless defective.

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2. How to Request a Return or Exchange?

Follow these simple steps to initiate a return:

🔹 Step 1: Contact our support team via WhatsApp (6006338541) or email (support@bazrio.com) within 7 days of delivery.
🔹 Step 2: Provide your order number, product images, and reason for return.
🔹 Step 3: Our team will review your request and provide a return authorization.
🔹 Step 4: Ship the product back to our warehouse as per the instructions provided.
🔹 Step 5: Once received and inspected, we will process your refund or exchange within 5-7 business days.

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3. Refund & Exchange Process

📌 Refunds

• Refunds will be issued to the original payment method (UPI, credit/debit card, or bank transfer).
• Processing time: 5-7 working days after return approval.

📌 Exchanges

• If you request an exchange, we will ship the replacement item after receiving the returned product.

📌 Shipping Costs

• Return shipping costs will be covered by us if the mistake is on our part (wrong/damaged item).
• If the return is due to a personal reason (size issue, change of mind), the customer will bear the return shipping cost.

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4. Non-Returnable Items

❌ Customized or personalized products.
❌ Items without original packaging or tags.
❌ Products used, washed, or damaged by the customer.

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5. Order Cancellation

• Orders can be canceled within 12 hours of placing them.
• If the order has already been shipped, cancellation is not possible.

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6. Need Help?

For any return-related queries, contact our customer support at:
📞 WhatsApp: 6006338541
📧 Email: support@bazrio.com

💡 Shop with confidence at Bazrio.com. Your satisfaction is our commitment! 🚀